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Introduction
At PetCure, we aim for a satisfying shopping experience. This policy outlines return and exchange conditions for products purchased from our online store.
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Return Window
You may request a return within 7 days of receiving your order, provided the product is unused, in its original condition, and includes original packaging and accessories where applicable.
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Eligible Returns
- Damaged or defective products on delivery.
- Wrong item received.
- Unused, resaleable products within the return window.
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Non-Returnable Items
- Used or opened products that cannot be resold.
- Opened perishable or hygiene-sensitive products.
- Requests after the return period has ended.
- Final-sale promotional items, if stated at purchase.
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How to Request a Return
- Contact support via the app or email with your order number and photos if needed.
- We will review the request against return conditions.
- Once approved, we will arrange pickup or guide you through the return process.
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Refunds
After we receive and inspect the product, refunds are issued to the original payment method within 7–14 business days, depending on the payment provider. Original shipping fees may not be refunded unless the issue was our fault.
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