01
Introduction
This Shipping & Delivery Policy explains how PetCure store orders are processed and delivered to customers within our covered service areas.
02
Delivery Areas
Delivery is currently available within PetCure’s covered areas. If your address is outside the delivery zone, you will be informed before order confirmation or during processing.
03
Delivery Timeframes
- Orders are typically processed within 1–3 business days under normal conditions.
- Delivery times may vary by area, order volume, and operational conditions.
- During peak seasons, processing may take longer, and we will aim to notify you of expected delays.
04
Shipping Fees
Shipping fees, if applicable, are calculated at checkout based on area and order size. Some orders may qualify for free shipping under active promotions.
05
Receiving Your Order
- Please ensure your address and mobile number are correct before placing the order.
- Upon delivery, we recommend checking the package and products.
- If delivery fails due to incorrect details or no response, the order may be rescheduled or cancelled according to company policy.
06
Delays or Failures
PetCure is not liable for delays caused by circumstances beyond our control, such as weather, traffic restrictions, or courier disruptions. We will still do our best to complete delivery as soon as possible.
07
Contact Us
For shipping inquiries or order status, contact us via in-app support or email.